Refund policy

Return Window
For full refunds, the return must be requested within 60 days of receiving the item.

Shipping and handling costs will be covered so long the return occurs within the 60-day window.

Product must be unused and in its original packaging or lightly used to be eligible for a return. Proof of purchase will also be required. Exceptions will be made on a case-by-case basis for any opened product.

To start a return please contact us at [email protected] or use your online account page to initiate the return.

When the return is accepted, you will receive further instructions and a return shipping label addressed to:

Contrarian Games, LLC
14313 NE 20th Ave Ste A112
Vancouver, WA 98686

Mailed back items without a return request will not be accepted.

Refunds
We will notify you once we have received and inspected your return. We will let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will do our best to right the situation and provide exceptional customer service.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned. For example, perishable goods and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges
The most efficient exchange method would be returning the current item. Once the return has been accepted, a separate purchase for the new item may be processed.

Contact
Please direct any questions or concerns to [email protected].